Help center

How can we help?

Booking, payments, cancellations, and safety. Still stuck? Email hello@rentzone.lk.

How to book
Instant book vs request-to-book, holds, and what happens after you confirm.
Payments, deposits and payouts
PayHere checkout, security deposits, and when owners get paid.
Cancellations and refunds
Free-cancellation windows and late / no-show refund percents.
Report a listing or user
How fraud reports work and what our team does next.