Cancellations and refunds
Free-cancellation windows and late / no-show refund percents.
Policy on the booking
Each booking snapshots the category cancel rules: free hours, late percent, no-show percent.
Who can cancel
Guests can cancel held or confirmed stays. Owners and admins issuing a cancel typically refund paid rental in full.
Need help?
Email hello@rentzone.lk with your booking id.